Darmowe ogłoszenia o pracę za granicą w Unii Europejskiej
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Inne

Czech Customer Service Advisor

Rodzaj zatrudnienia pracodawca
Wymiar czasu pracy pełny
Forma zatrudnienia umowa o pracę
Rodzaj pracy praca stała
Data publikacji 29-04-2020
Data zakończenia 30-05-2020

Wymagamy

dokument cv wymagane
Język obcy czeski, angielski

Treść oferty

Recruitment process for this position and onboarding trainings are conducted online

About us

Capgemini’s Cloud Infrastructure Services unit is a global team of technology experts and domain specialists that helps businesses from all around the world extract maximum business value from their IT investment and facilitates their journeys to the cloud.

In addition to facilitating journeys to the cloud, we support businesses by providing services such as helpdesk services (human and AI powered), network access and maintenance, hosting and maintaining applications, IT operations and much more. We do all this in 24 languages from 4 locations in Poland.

Join our global team and be part of technology transformation.

Who are we looking for?

Very good Czech language skills both verbal and written
Good English skills
Excellent verbal and written communication skills
Professional telephone manner
Basic experience in Windows XP (Windows 7 would be an advantage), MS Office, MS based applications
Basic technical support experience an advantage but not necessary
Flexible, well-motivated team player, ability to work under pressure

What will you do?

Handling incoming phone calls / e-mails from customers regarding technical issues related to: hardware, software and network
Delivering professional and prompt service to the customers
Keeping records of all customers’ enquiries in the reporting system
Analyzing and resolving most common enquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problem
Sending more complex enquiries to the relevant IT Support Team

What we offer?

Atmosphere

Working with great people and in legendary atmosphere
No formal dress code
Annual family picnics
Unforgettable integrational events
Employee volunteering opportunities and interesting CSR projects
We value and respect diversity in terms of gender, nationality, roles, age, interests
Internal celebration initiatives: Children's Day, St. Nicholas Day and many more
Supporting employees' hobbies: Business Run, e-sport games, basketball, volleyball

Development

Development in expert or leader competencies
Broad training offer with possible co-funding
Access to MIT Sloan Management Review Polska knowledge base
Introduction plan for new employees and Buddy Initiative
A wide range of instructor-led and e-learning trainings
Co-financing for post-graduate studies and courses
Many companies under one roof / internal headhunters
Internal development events: conferences, meetings, communities
Education First platform for learning English online

Benefits

Bonuses, including those for new employees recommendation
Additional life insurance
Access to MyAudiobooks – Entertainment and personal growth in audio version
Attractive package of extra benefits of your choosing (fitness, gym, cinema, etc.)
Disability inclusion, assistive technologies, reasonable accommodations
Stay Well helpline to support the emotional and mental aspects of well-being
Private medical care for you and your family
Bicycle parking and carpooling options
Free coffee, water, milk and wide range of teas
Anti-smog plants in offices
Car leasing
Application link for the position:https://jobs.capgemini.com/pl-gb/job/Katowice-Czech-Customer-Service-Advisor-SL/598771901/?locale=en_US